OXEN Junk Removal & Dumpster Rentals
Effective Date: [02/10/2026]

OXEN Junk Removal & Dumpster Rentals (“OXEN,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quote, book junk removal or dumpster rental services, or communicate with us by phone, text, online forms, or social media.

1. Information We Collect

We may collect the following information:

Contact Information
Name, phone number, service address, billing address, and other information you provide when requesting a quote or booking a service.

Service Information
Details about the junk removal, cleanout, hauling, demolition, or dumpste41r rental service you request, including photos, item descriptions, job location, access details, preferred service date, and special instructions.

Payment and Billing Information
Invoices, payment status, transaction records, and billing details. We do not intentionally store full credit card numbers on our website.

Communication Information
Messages, call details, voicemails, text messages, and notes related to your service request.

Website and Device Information
We may collect basic website usage information such as IP address, browser type, pages visited, referral source, device type, and interactions with our website.

2. How We Use Your Information

We use your information to:

• Provide quotes and schedule services

• Confirm appointments and service details

• Send invoices, receipts, and payment reminders

• Communicate by phone, text, or online messaging

• Respond to questions and customer service requests

• Improve our website, advertising, and customer experience

• Prevent fraud, protect our business, and comply with legal requirements

• Send promotional offers or follow-up messages, where allowed by law

3. Calls, Text Messages, and Marketing Communications

By providing your phone number, you authorize OXEN Junk Removal & Dumpster Rentals to contact you about your quote request, booking, service updates, invoices, and related business matters.

We may also send promotional messages, special offers, or follow-up marketing messages if permitted by law and with any required consent. Message and data rates may apply.

You can opt out of marketing text messages by replying STOP. You may also contact us directly and ask us to remove you from marketing communications.

Providing your phone number is not required as a condition of purchasing services unless it is needed to complete scheduling or service communication.

4. How We Share Information

We do not sell your personal information.

We may share limited information with trusted service providers who help us operate our business, including:

• Scheduling and CRM software

• Payment processors

• Website hosting providers

• Advertising platforms

• Phone, text, and communication providers

• Subcontractors, drivers, or team members helping complete your job

• Legal, accounting, or insurance professionals when necessary

We may also share information when required by law, to protect our rights, to collect unpaid balances, or to respond to legal requests.

5. Cookies, Tracking, and Advertising

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve our services, and measure advertising performance.

These tools may collect information about how visitors use our website and may help us show relevant ads on platforms such as Google, Facebook, Instagram, or other advertising networks.

You can adjust cookie settings through your browser. You may also manage ad preferences directly through advertising platforms such as Google or Meta.

6. Photos and Job Information

Customers may send us photos of items, properties, cleanouts, dumpsters, driveways, access areas, or job sites so we can provide estimates and complete services.

We may use before-and-after photos or job photos for internal records, training, proof of service, marketing, or social media only when appropriate. We will not intentionally post sensitive personal information such as addresses, license plates, documents, or private personal details.

7. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, internet transmission, phone system, CRM, or storage system is completely secure.

8. Data Retention

We keep customer information as long as reasonably necessary for business purposes, including service records, invoices, warranty or dispute records, tax records, legal compliance, and customer follow-up.

When information is no longer needed, we may delete, archive, or securely dispose of it.

9. Your Privacy Choices

You may contact us to:

• Request access to your personal information

• Correct inaccurate information

• Ask us to delete certain information, when legally possible

• Opt out of marketing text messages

• Ask questions about how your information is used

We may need to verify your identity before completing certain requests.

10. Children’s Privacy

Our services are intended for adults and property owners, tenants, businesses, landlords, contractors, and authorized representatives. We do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites, payment pages, social media pages, review platforms, or booking tools. We are not responsible for the privacy practices of third-party websites or services.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.

13. Contact Us

For privacy questions or requests, contact:

OXEN Junk Removal & Dumpster Rentals
Website: https://www.oxenjunk.com/
Phone: 206-806-7775
Service Area: Pierce County, King County, and surrounding Washington areas